iTrackLEADS app terms of service

About these terms

These terms cover your use of the iTrackLEADS mobile app (the "app") on iPhone and Android. The app is provided by MAD DEVS Ltd ("we", "us"), registered in England, company no. 11736413, registered address 20-22 Wenlock Road, London N1 7GU. By installing or using the app you agree to these terms. If you do not agree, do not use the app.

Who can use the app

The app is for people who work for a dealership or dealer group that has a current iTrackLEADS subscription with us. Your employer gives you your login. If your employer's subscription ends, or you leave the business, your access to the app ends too.

Your employer's agreement with us also applies to your use of the app. If these terms and that agreement disagree, the agreement wins.

What the app does

The app lets dealership sales staff receive new sales leads, see enquiry details, contact customers and record what happened, away from a desk. It works with the iTrackLEADS web application and needs an internet connection.

Your account

Keep your login details to yourself and use a screen lock on any device that has the app installed. If you think someone else has your login, or you lose a device with the app on it, tell your dealership's iTrackLEADS administrator straight away so they can disable your access. You are responsible for what happens under your login until you report it.

We may suspend an account if we believe it is being misused or is a security risk. Where we can, we will tell your employer first.

Using the app properly

Use the app only for your dealership's legitimate business. You must not:

• use customer data from the app for any purpose other than your dealership's dealings with that customer;
• copy, export or share customer data outside the systems your dealership has approved;
• try to copy, modify, decompile or reverse engineer the app, except where the law allows it;
• try to get around security controls, access data you are not entitled to see, or interfere with the service;
• use the app in a way that breaks the law, including data protection and marketing laws.

Do not use the app while driving.

Customer data

The leads and customer details in the app belong to your dealership. Your dealership is the data controller for that information and we process it on their behalf under our contract with them. Data is stored on our servers rather than kept permanently on your device. If a customer asks about their data, refer them to your dealership.

Our privacy policy explains how we handle personal data as a business.

Device permissions

The app asks for permission to send you notifications, so you hear about new leads as they arrive. If you call or message a customer from the app, it hands over to your phone's own calling or messaging app. You can turn notifications off in your phone's settings, but you may then miss leads.

Your licence to use the app

We give you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control, for as long as you have a valid login. We, or our licensors, own the app and all intellectual property rights in it. These terms do not transfer any of those rights to you.

Updates and availability

We update the app from time to time to fix problems, improve security and add features. Some updates may be required before the app will keep working. We aim to keep the service available but cannot promise it will always be uninterrupted or error free, and we may need to take it offline for maintenance. Your mobile network may charge for data the app uses.

Apple and Google

These terms are between you and us. Apple and Google are not party to them and are not responsible for the app, its content, support or maintenance, or any claim you have about it. Your use of the App Store or Google Play is also subject to their own terms. Apple and its subsidiaries may enforce these terms against you as third-party beneficiaries.

Our liability

The app is a work tool provided as part of your employer's subscription. Our responsibilities to your employer, and any limits on them, are set out in our agreement with them. To the extent the law allows, we are not liable to you personally for any loss arising from your use of the app. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Ending your use

You can stop using the app at any time by deleting it. We may end or suspend your access if you break these terms, if your employer asks us to, or if your employer's subscription ends.

Changes to these terms

If we change these terms, we will publish the new version on this page with a new date. If a change is significant, we will tell your dealership before it takes effect. Continuing to use the app after a change means you accept the new terms.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them.

Contact

For help with the app, speak to your dealership's iTrackLEADS administrator first. You can also contact us on 0113 350 2020 (Monday to Friday, 9:00 to 17:30) or email support at itrackleads.co.uk.